Terms of Service | Image Translator

Last updated: October 19, 2026

The service

Image Translator is a web service that uses third-party infrastructure and AI models to translate visible text in images and generate a complete edited image. AI output is probabilistic and may contain mistranslations, artifacts or unexpected changes. You must review results before publishing or relying on them.

Accounts and authorized media

You must provide accurate account information and protect your credentials. You may upload only images you own or are authorized to process and provide to our service providers.

Billing

Each image and target-language combination creates a separate task and uses the configured number of credits. Prices and credit packs are shown on our pricing page and at checkout. Waffo Pancake acts as Merchant of Record for purchases; card data is processed exclusively by Waffo Pancake in accordance with PCI-DSS standards and is never stored on our servers.

Subscriptions. When you provide a payment method and subscribe, you authorize us to charge that payment method the subscription fee on a recurring basis for each billing period. This authorization remains in effect until you cancel the subscription in accordance with the cancellation section below. Annual subscriptions are charged once per year and are not renewed automatically beyond the agreed term without your authorization.

Credit packs. Purchases of one-time credit packs are single transactions. Completing a purchase authorizes us to charge your payment method the amount shown at checkout.

Taxes. Applicable taxes are calculated and displayed at checkout, and are included in the total amount charged where required.

Credits, validity and consumption

Each task consumes the number of credits shown in the app for that image and target-language combination. Failed tasks restore the credits charged for that task; successful tasks do not. Regenerating a completed image creates a new task and incurs a new charge.

• Subscription credits are refreshed each billing cycle and do not carry over to the next cycle.
• Credit packs are valid for 12 months from purchase and expire unused after that period.

We may change providers, models, limits and service features. Unused credits expire in accordance with the above rules and are not refunded, except as set out in the refund policy below or as required by law.

Cancellation

You may cancel a subscription at any time from your account (Account settings → Subscription → Cancel). Cancellation takes effect immediately: the subscription runs to the end of the current billing period, you are not charged again, and you keep access for the period you already paid for. Canceling a subscription does not cancel separately purchased credit packs.

Refund policy

• Consumed credits are non-refundable. Credits that have been used for translation tasks cannot be returned, because the service was already delivered.
• Unused credits within 7 days. If you purchased a credit pack and have not used any of the credits within 7 days of purchase, you may request a full refund.
• Duplicate charges. If you are charged twice for the same purchase as a result of a billing error, we will refund the duplicate charge in full.
• Subscription fees are generally non-refundable once the billing period has started. Exceptions are made for duplicate charges and where required by law.
• Statutory withdrawal rights. If you are entitled to a withdrawal or cooling-off period under the law of your country or region (for example, 14 days under EU/UK/Australian consumer law), those rights are preserved until you first use the service.

How to request a refund. Email support@translateimages.net with the purchase email, order number and the reason for your request. We will confirm receipt within 2 business days and, if approved, return the refund to the original payment method within 5–10 business days.

Credit vs. currency refunds. Refunds are returned to the original payment method as currency. We do not issue refunds in the form of in-store credits.

Billing disputes

If you believe a charge is incorrect, please email support@translateimages.net before contacting your bank or card issuer. We will respond within 2 business days and resolve confirmed billing errors within 5 business days.

Acceptable use

You must follow the Acceptable Use Policy and applicable law. You may not use the service to infringe rights, mislead others, evade ownership notices or create harmful or illegal content.

Content moderation and enforcement

These rules apply to uploaded images, text visible in those images, translation instructions and generated results. Prohibited content includes pornography, sexual exploitation or abuse of minors, graphic violence, hate speech, terrorism, fraud, deceptive impersonation and material that infringes intellectual property, privacy or other rights. The Acceptable Use Policy provides the full restrictions. You must not bypass safety checks or resubmit prohibited content to evade a restriction.

Review methods. We and our AI service providers may apply automated safety checks to content submitted to or generated through the service. Authorized personnel may also review the content and related task information needed to investigate suspected abuse, user reports or appeals, in accordance with our Privacy Policy. Automated checks can make mistakes; we do not guarantee that every violation will be detected or that every image will receive human review. You remain responsible for reviewing your results before using or sharing them.

Action on violations. We may reject or block a translation request, remove or restrict access to content, limit features, or suspend or terminate accounts for serious or repeated violations. Where necessary and permitted or required by law, we may preserve relevant records and report suspected unlawful activity to the appropriate authorities. A rejected request that does not create a task does not consume translation credits. If a created task fails or is blocked and marked as failed, the credits charged for that task are restored. Currency refunds remain subject to our Refund Policy and applicable law.

Reports and appeals. To report abuse or ask us to reconsider a moderation decision, email support@translateimages.net with the relevant task ID, if available, and an explanation. Please do not attach illegal material. We will review the relevant information and correct confirmed mistakes.

AI output and intellectual property

Translated images and other output you generate belong to you. You grant us a limited, non-exclusive license to process your uploads solely to provide the service. We do not use your uploads to train our own models and do not sell them. The service uses third-party AI models (including GPT Image 2, provided through APIMart); those providers may process your uploads in accordance with their own terms.

Availability and liability

Temporary interruptions and provider delays may occur. To the extent permitted by law, the service is provided "as is" and "as available", without a guarantee that every image will be translated perfectly or preserve every detail, and AI output must not be relied on as professional, legal, medical or financial advice. Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential or punitive damages.

Data, privacy and security

Your data is handled in accordance with our Privacy Policy. Card payment data is processed exclusively by Waffo Pancake, our PCI-DSS-compliant payment processor, and is not stored on our servers. Account data is retained for 90 days after account termination and then deleted, except where we are required by law to keep records.

Termination

We may suspend or terminate access for material breach of these terms, suspected fraud, or where required by law. If we terminate without your breach, we will refund the unused portion of prepaid services. You may delete your account at any time by emailing support; deleting the account removes associated source and result images and personal data as described in the Privacy Policy.

Governing law

These terms are governed by the laws of the jurisdiction in which Image Translator is established, without regard to conflict-of-law principles. Before formal proceedings, both parties will attempt to resolve disputes informally by emailing support.

Changes to these terms

We may update these terms from time to time. For material changes we will notify you by email at least 14 days before the change takes effect. Continued use of the service after a change takes effect constitutes acceptance of the updated terms.

Contact

Questions about these terms, billing or refunds can be sent to support@translateimages.net.